SmartJobBoard provides support via live chat, helpdesk, email and phone; during regular working hours: Monday- Friday, 9am-6pm (GMT+6 time zone).
 
Support Period

“Owned license” includes 6 months of standard support.
The support period starts upon the delivery of the Software to the User. During the support period, the User is provided with the support services on the 24-hour response time basis, i.e. responses to the requests or questions sent by the User will be sent as soon as possible within 24 hours since receiving, except Saturday and Sunday.

After the completion of the included 6-month support period the User can buy standard support for $49 per month, or use free support methods (see below).

Standard Support includes:

• Answering questions regarding Software use;
• Providing instructions for general Software configuration;
• Basic guidance for customization;
• Software bug fixing;

Except cases when caused by code changes made by the User or issues with User’s hosting company;

• Minor customizations:
  • Minor template modification (e.g. replacing any image on the front-end; changing site title, changing front-end verbiages and etc);
  • Minor system configuration (configuring 1-3 membership plans, configuring system settings and etc).
    

If Software code was changed by the User then SmartJobBoard does not incur any liability for correctness of the system work. Also in this case, any bugs and issues fixes are not included to the standard support and will be done for an additional fee.

Standard Support does not include:

• Software customization:
  • Functional modification;
  • New feature development;
  • Template modification;
    

• Backup creation;
• User’s server configuration;
• Fixing bugs caused by code changes and/or server configuration made by the User;
• Solving third party software issues;
• Setting or fixing Plugins or features developed by the User or third party;
• Teaching HTML, PHP and other technologies, besides provided in the User Manual and other documentation available on our web-site;
• Configuring User’s web or SMTP server, MySQL, network or another server and hardware.

Standard Support Methods

• Support Tickets

Support Tickets service provides the User with the opportunity to submit a detailed support request ticket and monitor its status;

• Email

Questions and support requests can be sent via email or using the Contact form on SmartJobBoard web-site;


Users who don't have standard (paid) support are also provided with the following free support methods:

• Software documentation

Online User Manual provides detailed descriptions of general system conceptions, admin panel components, setting instructions and Tutorial tips;

•  Knowledgebase

SmartJobBoard Knowledgebase contains support articles and answers to frequently asked questions;

• Forum

Ask your questions on SmartJobBoard community forum.